Returns & Store Credit Policy
At Philly Reign, we want you to love what you ordered—but hey, we get it—sometimes things just don’t vibe. That’s why we offer a 15-day return policy from the date your order is delivered. If 15 days have passed since your delivery, unfortunately, we can’t offer store credit. So don’t sit on it like it’s an old Wawa shorti.
Important: You must contact us at phillyreignapparel@gmail.com before returning any merchandise. If you send something back without contacting us first, we won’t be able to process your return. No exceptions. No Rocky-style comebacks.
How Returns Work:
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Items must be unused, unwashed, and in original condition. Basically, try it on—but don’t wear it to the Eagles game.
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Customers are responsible for return shipping. You’ll need to cover the cost of sending it back.
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Shipping fees are non-refundable. What you paid to get it to you stays gone.
Not Returnable (Even If You're from Philly):
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Gift cards
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Items marked “Final Sale”
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Any product that’s been worn, washed, or smells like a roast pork sandwich (trust us—we’ll know)
Damaged or Incorrect Items:
If your item arrives damaged or you received the wrong thing, email us at phillyreignapparel@gmail.com within 7 days of delivery. Send us your order number and some photos so we can get it sorted out.
Store Credit:
Once we receive and inspect your return (that you emailed us about first—remember?), we’ll notify you if it’s approved. If it is, you’ll receive store credit via a digital gift card to use anytime on PhillyReign.com. Credit won’t be issued for shipping costs.
Questions?
Email us at phillyreignapparel@gmail.com. We’re happy to help—just don’t ask us to rank Philly neighborhoods. That’s a trap.