Returns & Order Policy
At Philly Reign, every item is made to order just for you. We don’t mass produce or pull products off a dusty warehouse shelf — your gear is printed and fulfilled specifically when you place your order.
Because of that, we’re unable to accept returns or exchanges for change of mind, sizing issues, or “I thought it would vibe differently” moments.
We appreciate you understanding that custom-made means custom-committed.
Order Changes & Cancellations
Our fulfillment process moves fast — like Broad Street after a Birds win.
Once your order is placed, it goes into production quickly. Because of this, we’re usually unable to cancel, change, or edit orders (including size, color, design, or shipping address).
Please double-check everything before checking out. We promise we’re not ignoring you — we just can’t stop the presses once they start.
Damaged or Incorrect Items
Now — if something shows up damaged or we messed up, that’s on us.
If your item arrives damaged or incorrect, please email us at phillyreignapparel@gmail.com within 7 days of delivery and include:
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Your order number
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Clear photos of the item and packaging
We’ll review it quickly and make it right with a replacement at no additional cost to you.
We stand behind our products. Always.
A Quick Sizing Note
Since we can’t accept returns for sizing, we strongly recommend reviewing the sizing chart on each product page before ordering. When in doubt, measure your favorite tee at home and compare.
Questions?
Email us at phillyreignapparel@gmail.com — we’re real humans and happy to help.
We just can’t accept returns on made-to-order gear… even if you try to guilt us with a Rocky speech.
